Kevin Kempf's Blog

February 14, 2012

The future face of My Oracle Support?

Filed under: Support — kkempf @ 9:40 am

Reminds me of the good old days

Good News

It seems I’m going to have time to finish up on several half-baked posts today, but I had to put this quick one in.  Anyone who knows my blog knows that since its launch in November of 2009, I have thoroughly despised the “New” My Oracle Support (support.oracle.com).  It’s wholly unusable, running under a buggy flash interface.  In fact, I’ve often referred to it as the world’s slowest support site.  Well good news, folks, the future is bright.  I tried supporthtml.oracle.com after their update, and it’s awesome!  I can hardly believe I wrote that.  It’s using Oracle’s own application development framework, and it’s FAST, CLEAN and the drop down selections and text boxes are bug-free!  Try it, you’ll never go back to that other thing.  Support tells me (rumor?) that this is where support.oracle.com is going, no timeline.

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3 Comments

  1. Sounds great! Thanks for the update. I remember when I first hit MyOracleSupport and was dismayed at the confusion and lack of functionality. I am happy to hear it will be better.

    Comment by Andrew — February 14, 2012 @ 10:07 am

  2. One problem I’ve raised with Oracle with this new html/ADF interface is that, as well as you’re session expiring after 60 mins (which is fine.. and expected), any open notes you have also seem to expire – you get a “The page has expired. Click OK to continue” message (clicking ok takes you to the MOS dashboard page and doesn’t reload the note. So you loose sight of the notes each time this happens. It’s very annoying.

    Oracle have admitted it’s a bug and are working to resolve it – suggesting I use the Flash version in the meantime! Errr…. no thanks. I’ve not used Flash MOS since it came out in 2009, preferring the html option, which has, in the most part, been excellent.

    UI agree this new html/ADF interface is very good, but that note expiring issue is a real pain (I often have multiple notes open in Chrome tabs throughout the day… and they all expire and become unusable)

    Comment by Des Collins — February 14, 2012 @ 10:40 am

    • Thanks for the warning about the lost pages with timeout expiry. To be honest, with the awful flash MOS, it crashed so often it was kind of like a random timeout. I found myself marking a lot of stuff as favorites (the little yellow star within MOS) if it was of interest so I could find it again. May be of some help if you’re not using those already.

      Comment by kkempf — February 14, 2012 @ 11:02 am


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