Kevin Kempf's Blog

June 1, 2010

Sorry for the inconvenience

Filed under: Oracle, Support — kkempf @ 1:06 pm

Why we hate support

The file l21683748.req was a concurrent request output file.  How it failed their virus scan is beyond me.  Names have been changed to protect the… innocent, let’s go with that:

Hi Kevin,

I apologize for the delay. The virus scan failed for file l21683748.req. Please upload this file again, sorry for the inconvenience.

Thanks
Scott

My update

Hi Scott,

The file l21683748.req no longer exists as it took you 3 weeks to tell me this. Sorry for the inconvenience.

Thanks
Kevin

I think I could save my company a small fortune in support and just use the old Eliza program to solve my Oracle issues.


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