Kevin Kempf's Blog

November 5, 2009

I can’t make this up (dripr)

Filed under: Oracle, Support — kkempf @ 3:16 pm

Time to make fun of support again.  In the process of doing setup for iProcurement, I was asked to execute a stored procedure for the functional lead; it errored out as such:

ORACLE error 20000 in FDPSTP
Cause:  FDPSTP failed due to ORA-20000:  Exception at ICX_POR_INTERMEDIA_INDEX.create_index(200):

ORA-20000: Oracle  Text error:

DRG-10516: failed to perform DDL operation due to an Oracle  error

DRG-50857: oracle error in dripr

Nothing on Metalink, no idea what it meant, so I opened an SR, and this is the exact except, though the names have been changed to protect the incompetent.  The analyst was actually asking me to tell him what the error meant!

30-OCT-09 19:57:57 GMT
UPDATE
======
Hi Kevin,
Acknowledging your last update to this Service Request.
Please confirm what “dripr” references?                  
Thank You,
Global Customer Services
STATUS
======
@CUS – Waiting for customer response
30-OCT-09 20:01:16 GMT
kkempf: Sorry – do you mean like when it says: DRG-50857: oracle error in dripr?
30-OCT-09 20:33:57 GMT
UPDATE
======
Hi Kevin,
Acknowledging your last update to this Service Request.
Yes
Thank You,
Global Customer Services
30-OCT-09 20:37:04 GMT
New info : kkempf
You understand that’s an Oracle generated error right?
30-OCT-09 21:00:16 GMT
UPDATE
======
Hi Kevin,
Acknowledging your last update to this Service Request.
This error generally signifies an issue with the database. What I want to know is what on your instance “dripr” references. “dripr” is not an Oracle reference
Thank You,
Global Customer Services
30-OCT-09 21:07:03 GMT
New info : kkempf
DRG-10516: failed to perform DDL operation due to an Oracle error
DRG-50857: oracle error in dripr
I can assure you, that “DRG-50857: oracle error in dripr” is no custom error message. I’d suggest asking someone familiar with the program I’m executing.
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